RETURNS – Makeda Matheson

RETURNS

We do hope that you are thrilled with your purchase but if you receive your garment and wish to return or exchange it please email contact@makedamatheson.com within 7days of receipt of the parcel.

In the email please specify: Your reason for return and if you would like and if you would like an exchange or refund.

All items must be returned in an unworn (re-saleable) and unwashed condition with your order number written on the comp slip that will be enclosed, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card. Shipping costs, return shipping costs, international customs duties, and sales taxes are non-refundable.

Please return via recorded delivery, as we will not accept responsibility for parcels lost in transit.

Returns Address:
Unit 1 Washington Building
Deals Gateway
London
SE13 7SE

Faulty Items:
All garments are quality checked prior to posting but if you should receive a faulty item please email contact@makedamatheson.com and follow the above procedure. Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.

CONTACT

Press Enquiries:
Elizabeth Kelly
hello@elizabethkellypr.co.uk

For Wholesale and Customer Service Enquiries:
contact@makedamatheson.com

We look forward to hearing from you!

GARMENT CARE

Storage Advice: Always wash before storing your cashmere garments, any trace of dirt or dust may attract clothing moths.

If you don’t have time to wash it, pop it into the freezer in a sealed zip lock bag until you’re ready. Freezing kills and stops the development of the moth larvae that makes the holes in our knitted clothes.

Care Instructions: Remove pilling using a Sweater Stone© or similar pill removal device; this will remove the long fibres as well as freshening the look of your cashmere.

Always follow the care instruction label to the letter. Every garment is different but most cashmere can be hand washed using a mild detergent such as Woolite© or machine washed at 30 degrees on the wool program using a non-biological detergent. Washing will make the piece softer over time.

Reshape while wet and dry flat - this will stop your garment from stretching.

Ruffs are hand-wash or dry-clean only, reshape while wet and dry flat.

Darning Instructions: Our cashmere socks are sold with darning yarn so you can repair and prolong the life of your lovely socks. Please email us if you require additional yarn and we’ll send some out to you free of charge.

You will need:
• The yarn contained in the sock packaging.
• A darning needle - this can be purchased from any haberdashery.
• A darning mushroom or something with a curve, such as a teacup.

How to darn (it sounds more complicated than it is):
1) Place your darning mushroom (or equivalent) under the hole.
2) If it’s quite a big hole that you are darning, sew a circle of running stitch about half a centimetre away from the edge of your hole to prevent the hole from stretching and getting worse while you are mending it.
3) Secure your thread by sewing two to three stitches on top of each other, in an undamaged part of fabric close to the hole.
4) Sew horizontal stitches across the hole starting and ending close to – but on the hole side of – your circle of running stitches.
5) Then weave a series of stitches perpendicular to your horizontal stitches, working the thread over and under your stitches.
6) Make sure that you leave a long end on the thread when you are finished so that you can weave it into the repair, rather than securing it with a knot.

Please email us if you would like further advice on care or storage.

SHIPPING

All orders will be processed within 24hrs and dispatched via Royal Mail Special Delivery.

Outside of the UK - Please email contact@makedamatheson.com and we can look into making special arrangements.

SIZING