PRIVACY POLICY

Makeda Matheson is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £20 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to contact@makedamatheson.com.

NEWSLETTER

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CONTACT

Press Enquiries:
Elizabeth Kelly
hello@elizabethkellypr.co.uk

For Wholesale and Customer Service Enquiries:
contact@makedamatheson.com

We look forward to hearing from you!

GARMENT CARE

Storage Advice: Always wash before storing your cashmere garments, any trace of dirt or dust may attract clothing moths.

If you don’t have time to wash it, pop it into the freezer in a sealed zip lock bag until you’re ready. Freezing kills and stops the development of the moth larvae that makes the holes in our knitted clothes.


                 


Care Instructions: Remove pilling using a Sweater Stone© or similar pill removal device; this will remove the long fibres as well as freshening the look of your cashmere.

Always follow the care instruction label to the letter. Every garment is different but most cashmere can be hand washed using a mild detergent such as Woolite© or machine washed at 30 degrees on the wool program using a non-biological detergent. Washing will make the piece softer over time.

Reshape while wet and dry flat - this will stop your garment from stretching.

Ruffs are hand-wash or dry-clean only, reshape while wet and dry flat.

Darning Instructions: Our cashmere socks are sold with darning yarn so you can repair and prolong the life of your lovely socks. Please email us if you require additional yarn and we’ll send some out to you free of charge.

You will need:
• The yarn contained in the sock packaging.
• A darning needle - this can be purchased from any haberdashery.
• A darning mushroom or something with a curve, such as a teacup.

How to darn (it sounds more complicated than it is):
1) Place your darning mushroom (or equivalent) under the hole.
2) If it’s quite a big hole that you are darning, sew a circle of running stitch about half a centimetre away from the edge of your hole to prevent the hole from stretching and getting worse while you are mending it.
3) Secure your thread by sewing two to three stitches on top of each other, in an undamaged part of fabric close to the hole.
4) Sew horizontal stitches across the hole starting and ending close to – but on the hole side of – your circle of running stitches.
5) Then weave a series of stitches perpendicular to your horizontal stitches, working the thread over and under your stitches.
6) Make sure that you leave a long end on the thread when you are finished so that you can weave it into the repair, rather than securing it with a knot.

Please email us if you would like further advice on care or storage.

SHIPPING

All orders will be processed within 24hrs and dispatched via Royal Mail Special Delivery.

Outside of the UK - Please email contact@makedamatheson.com and we can look into making special arrangements.

SIZING